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Buoyant, Inc. (“us” “our” or “we”) understands privacy is important you. This document governs our privacy policies and procedures with respect to the websites: buoyant.io, linkerd.io and buoyant.cloud, (collectively, “Websites”), our products and services (collectively, “Services”), and use of your information in connection with our customer interactions, vendor, and partner relationships. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity, its affiliates, and all users who access our Services through your account, to these terms and conditions, in which case the terms “you” or “your” shall refer to such entity, its affiliates and users associated with it. If you disagree with the practices described in this Privacy Policy, then you should (a) take necessary steps to remove cookies from your computer after leaving our Website, and (b) not access or use the Services, Website or any other aspect of our business.
This policy does not cover third party websites, products, or services (“Third Party Services”) even if they link to our Services - you should consider those privacy policies carefully. In addition, a separate agreement governs delivery, access, and use of the Services (the “Customer Agreement”), including the processing of any messages, files or other content submitted through your Service accounts (collectively, “Customer Data”). The organization (e.g., your employer or another entity or person) that entered into the Customer Agreement (“Customer”) controls their instance of the Services and any associated Customer Data.
We may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:
Customer Data. Customers or individuals granted access to the Services by a Customer (“Authorized Users”) routinely submit Customer Data when using the Services.
Other Information. We also collect, generate, and/or receive Other Information, as set forth below:
i. User Account Information. To create or update an account, you or our Customer (e.g., your employer) supply us with an email address, phone number, password, domain, and/or similar account details. In addition, Customers that purchase a paid version of the Services provide us(or our payment processors) with billing details such as credit card information, banking information, and/or a billing address.
ii. Usage Information.
iii. Cookie Information. We use cookies and similar technologies in our Websites and Services that help us collect Other Information. The Websites and Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Websites and Services and across other websites and online services. For more details about how we use these technologies, please see our Cookie Policy.
iv. Third Party Services. Typically, Third Party Services are software that integrate with our Services; for example, the use of GitHub for single sign-on. Once enabled, the provider of a Third Party Service may share certain information with us. Authorized Users should check the privacy settings and notices in these Third Party Services to understand what data may be disclosed to us. When a Third Party Service is enabled, we are authorized to connect and access Other Information made available to us in accordance with our agreement with the Third Party Service Provider. We do not, however, receive or store passwords for any of these Third Party Services when connecting them to the Services.
v. Third Party Data. We may receive data about organizations, industries, Website visitors, marketing campaigns, and other matters related to our business from our partners or others that we use to make our own information better or more useful. This data may be combined with Other Information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
vi. Additional Information Provided to Us. We receive Other Information when submitted to our Websites or if you participate in a focus group, activity or event, apply for a job, request support, interact with our social media accounts, or otherwise communicate with us.
Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information, such as account setup details, is not provided, we may be unable to provide the Services.
Customer Data will be used by us in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. We are a processor of Customer Data, and Customer is the controller. Customer may, for example, use the Services to grant and remove access, assign roles and configure settings, access, modify, export, share and remove Customer Data.
We use Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. We use Other Information:
i. To provide, update, maintain, and protect our Services, Websites, and business. This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends, and other activities or at an Authorized User’s request.
ii. As required by applicable law, legal process or regulation. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
iii. To communicate with you by responding to your requests, comments, and questions. If you contact us, we may use your Other Information to respond.
iv. To develop and provide support, training and productivity tools, and additional features. We aim to make the Services as useful as possible. For example, we may improve search functionality by using Other Information to make Services suggestions based on historical use and predictive models, identify organizational trends and insights, to customize a Service experience or create new productivity features and products.
v. To send emails and other communications. We may send you service, technical, and other administrative emails, messages, and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services, and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications, or other news about us. These are marketing messages so you can control whether you receive them.
vi. For billing, account management, and other administrative matters. We may need to contact you for invoicing, account management, and similar reasons, and we use account data to administer accounts and keep track of billing and payments.
vii. To investigate and help prevent security issues and abuse.
If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, we may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”
We will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services, and as required by applicable law. Depending on the Service, Customer may be able to customize its retention settings and apply those customized settings at the application level. We may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for us to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.
This section describes how we may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and we do not control how they or any other third parties choose to share or disclose Information.
i. Customer’s Instructions. We will solely share and disclose Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Service functionality, and in compliance with applicable law and legal process.
ii. Collaborating with Others. The Services may provide different ways for Authorized Users to collaborate, such as through support and user channels available through Third Party Service provider.
iii. Customer Access. Authorized Users, and other Customer representatives and personnel may be able to access, modify, or restrict access to Other Information.
iv. Third Party Service Providers and Partners. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services.
v. Third Party Services. Customer may enable or permit Authorized Users to enable Third Party Services. When enabled, we may share Other Information with Third Party Services. Third Party Services are not owned or controlled by us, and third parties that have been granted access to Other Information may have their own policies and practices for its collection and use. Please check the privacy settings and notices in these Third Party Services or contact the provider for any questions.
vi. With Business Affiliates or During a Change to our Business. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of our assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
vii. Aggregated or De-identified Data. We may disclose or use aggregated or de-identified Other Information for any purpose. For example, we may share aggregated or de-identified Other Information with prospects or partners for business or research purposes, such as telling a prospective customer the average amount of time spent within our Services and typical customer usage.
viii. To Comply with Laws. If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation, or legal process. Unless we are prohibited from doing so or there is a clear indication of illegal conduct or risk of harm, we will notify Customer of the request before disclosing any of Customer’s Customer Data so that the Customer may seek legal remedies.
ix. To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
ix. With Consent. We may share Other Information with third parties when we have consent to do so.
You have a right to access the Personal Data we hold about you. Whenever you use our Websites or Services, we strive to make sure that your Personal Data is correct. If that information is incorrect, we give you the tools and methods to update it or delete it, unless that information is necessary for a legal or business purpose. When updating your Personal Data, we may ask you to verify your identity before making changes. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing new systems or fundamentally changing our existing practice), risk the privacy of others, or would be extremely impractical (e.g. requests concerning information on our backup systems). Because we protect information from accidental or malicious destruction, after data is removed from our servers, it can take some time for that data to be purged.
If you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in our email communications. Please be aware that, even after you opt out from receiving commercial or marketing communications, you will continue to receive administrative messages from us regarding the Services.
To request removal of your Personal Data from our Websites or Services, contact us at privacy@buoyant.io. If you are an Authorized User of our Service and need to correct, amend, or delete inaccurate data about you, please contact our Customer (e.g. your employer). We will comply with the requests of our Customers should they direct us to take action about the modification/removal of collected data.
If you are a Website visitor based in the European Economic Area (“EEA”), UK, or Switzerland, Buoyant, Inc. is the data controller of your personal data. Our legal basis for collecting and using the personal data will depend on the personal data concerned and the specific context in which we collect it. However, we will normally collect personal data only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you. If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time. For more information on our legal basis for processing personal data, please contact us using the contact details provided below.
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country, and in some cases, may not be as protective. Specifically, our website servers are located in the U.S. and we may process your information in jurisdictions where our affiliates/partners and third-party service providers are located.
Whenever we transfer your information, we take safeguards to protect it. These safeguards include implementing the European Commission’s Standard Contractual Clauses for transfers of personal data between us and our affiliates to whom we transfer the information which require these companies to protect personal information they process from the EEA, UK, or Switzerland in accordance with European Union data protection law. Our Standard Contractual Clauses can be provided on request. We implement similar appropriate safeguards with our third-party service providers and further details can be provided upon request.
Buoyant, Inc. previously participated in the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks and complied with the Privacy Shield Principles regarding the collection, use, and retention of personal data transferred from the European Union and the UK, or Switzerland (as applicable) to the U.S. As a result of the July 16, 2020 Court of Justice of the E.U. judgment and subsequent September 8, 2020 FDPIC opinion, the Privacy Shield Framework is no longer a valid means to comply with E.U. data protection requirements when transferring personal data from the E.U., U.K. or Switzerland to the U.S., and we have withdrawn from the program.
If you are a resident of the EEA, UK, or Switzerland you have the following data protection rights.
To submit a complaint to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities are listed below:
If personal data pertaining to you as an individual has been submitted to the Service by or on behalf of an Buoyant customer and you wish to exercise any data protection rights you may have in respect of that data under applicable law, including the right to access, port, correct, amend or delete such data, please inquire with the relevant Buoyant customer directly. We have a limited ability to access our customer’s data. However, if you wish to make your request directly to Buoyant, please provide the name of the customer who submitted your data to our Service. We will refer your request to that customer and will support them as needed in responding to your request within a reasonable timeframe.
If you are a California resident, as defined in the California Code of Regulations, you have rights under the California Consumer Privacy Act of 2018 (“the CCPA”), effective as of January 1, 2020. A description of your rights about your personal information, as defined therein, is provided below.
The CCPA gives you the right to request that we disclose the specific pieces of personal information we have collected about you, share, and restrict the sale of your personal information. Buoyant does not sell your personal information as defined by the CCPA and its implementing regulations. However, we may disclose certain personal information for a business purpose.
We collect the following categories of personal information from you in connection with the Services, as defined in the CCPA. In addition, during the past twelve months, we have disclosed these categories of personal information for a business purpose:
Categories of Personal Information We CollectCategories of Third Parties with Whom we Share InformationIdentifiers (e.g., name, address, email address, etc.)Affiliates, vendors, services providers, and third party business partnersAny categories of personal information described in subdivision (e) of Section 1798.80 (e.g., address, telephone number, financial information, etc.)Vendors, service providers, and third party business partnersLegally Protected Classifications (e.g., gender, marital status, etc.)Vendors and service providersCommercial Information (e.g., transaction data, etc.)Vendors, service providers, and third party business partnersInternet or Other Network or Device Activity (e.g., browsing history, app usage, etc.)Vendors and service providersApproximate Location Information (e.g., location inferred from your IP address, city, country, etc.)Vendors and service providersProfessional or Employment-Related Data (e.g., the name of your employer)Vendors, service providers, and third party business partnersEducational Information (e.g., degrees and certifications)Vendors and service providersInferences drawn from any of the information identified aboveN/A
According to California law, personal information does not include:
Our privacy policy covers additional disclosures about your personal information that the CCPA requires we provide to you. Our privacy policy includes more information about the sources from which we collect your personal information, the business or commercial purposes for which we collect your personal information, and the categories of third parties with whom we share your personal information. For a description of all of our data collection, use and disclosure practices, please read this privacy policy in its entirety.
You have the right to request that we delete your personal information, subject to certain exceptions. After we receive and validate your request, we will delete your personal information, as well as direct our service providers to delete your personal information, unless an exception applies.
You have the right to make a free request two times in any 12-month period, but do note you will be asked to verify your identity which may include providing us with additional personal information. Upon verifying your identity, we will make the disclosure within 45 days of receiving your request, unless we request an extension. In the event that we reasonably need a 45-day extension, we will notify you of the extension within the initial 45-day period. You may request these disclosures by emailing us at privacy@buoyant.io. In some cases, your requests may not be fulfilled if they are not consistent with our obligation to comply with applicable legal or operational requirements, for example, if your personal information is necessary for the performance of a contract between us. Buoyant will not discriminate nor retaliate against a party who makes a request under the CCPA.
If you have questions about your rights or our disclosures under the CCPA, you may reach us at privacy@buoyant.io.
We reserve the right to modify this information at any time. Please review it occasionally. If we make changes to this information, the updated page will be posted on the privacy policy webpage in a timely manner.
The Website is not directed to persons under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Data without their consent, he or she should contact us at privacy@buoyant.io. We do not knowingly collect Personal Data from children under 16. If we become aware that a child under 16 has provided us with Personal Data, we will delete such data from our files.
This Privacy Policy may be updated from time to time; each version will apply to Information collected while it was in place. We will notify you of any modifications to our Privacy Policy by posting the new Privacy Policy and indicating the date of the latest revision. You are advised to consult this Privacy Policy regularly for any changes.
In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of this Privacy Policy.
If you have any questions or comments regarding this Privacy Policy, or if you would like to exercise your rights to your Personal Data, you may contact us by emailing us at privacy@buoyant.io or by writing to us at:
Buoyant, Inc. 548 Market St, PMB 43038, San Francisco, CA 94104-5401
Attn: Legal Department
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