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Last Updated: May 31, 2018

TL;DR: We’ve updated our privacy policy to comply with the new GDPR Personal Information requirements. We require you to opt-in to receive marketing messages, you can unsubscribe at any time, we use cookies (but you can turn them off), we won’t do anything shady with your data (we promise), and we’ll let you know if our privacy policy ever changes.

Buoyant understands that online privacy is important you. This document governs our privacy policies and procedures with respect to users of the Site (“Visitors”) and its subdomains who visit without transacting business, Visitors who register to transact business on the Site and make use of the our services (collectively, “Services”) (“Authorized Customers”), and in connection with our customer, vendor, and partner relationships.

This Privacy Policy explains your rights and choices with respect to your Personal Data, and how you can reach us to update your contact information or answer questions you may have about our privacy practices. Registration with, use of, and access to the Service is subject to this Privacy Policy.

1. ON THE COLLECTION OF PERSONAL DATA

For the purpose of this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable individual. We obtain Personal Data relating to you from various sources as described below.

Where applicable, we indicate whether and why you must provide us with your Personal Data, as well as the consequences of failing to do so. If you do not provide Personal Data when requested, you may not be able to benefit from our Service if that information is necessary to provide you with the service or if we are legally required to collect it.

2. PERSONAL DATA PROVIDED BY YOU

Registration. If you request to receive marketing materials or want access to certain restricted sections of the Site, you may be required to submit the following types of Personal Data to Buoyant: your name, email address, organization, title, and phone number.

Customer Support. We may collect information through your communications with our customer support team or other communications that you may send us.

Making a Purchase. When you make payments through the Service, you will need to provide Personal Data such as a credit card number and billing address.

Other. We may also collect your contact details when you provide them in the context of our customer, vendor, and partner relationships.

2a. Personal Data automatically obtained from your interactions with the service.

Cookies. Like most websites, we use “cookies” to collect website usage data and to improve the Site and our Service. A session cookie enables certain features of the Site and our service and is deleted from your computer when you disconnect from or leave the Site.

A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. Buoyant may use both session cookies and persistent cookies to better understand how you interact with the Site and our Service, to monitor aggregate usage by our users and web traffic routing on the Site, and to improve the Site and our Service.

We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This information is collected automatically and may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message, to the extent permitted under applicable law.

You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that if you delete, or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

Log Data

When you use our Service, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the web-pages you visit, the search terms you use, and any advertisements on which you click.

Do Not Track

Buoyant does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use our Service.

Third Party Web Beacons and Third Party Buttons

We may display third-party content on the Service, including third-party links or content. Third-party content may use cookies, web beacons, or other mechanisms for obtaining data in connection with your viewing of the third party content on the Service. We may also use third party buttons, such as Twitter “share” buttons, that can function as web beacons even when you do not interact with them. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by Buoyant. Please consult such third party’s data collection, use, and disclosure policies for more information.

Links to Other Websites

Our Site contains links to other websites. A link to a website is not an endorsement, authorization, or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Data from you. Other sites follow different rules regarding the use or disclosure of the Personal Data you submit to them. We are not responsible for the content, privacy and security practices, and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to read the privacy policies or statements of the other websites you visit.

3. HOW WE MAY USE YOUR PERSONAL DATA

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about  information related to the subject matter of the Site.We may also use the Personal Data we obtain about you to:

  • Create and manage your account, provide our Service, process payments, and respond to your inquiries
  • Manage account authentication, such as two-factor authentication
  • Verify your account for informational and operational purposes, such as account management, customer service, or system maintenance, including periodically emailing you service-related announcements;
  • Tailor our Service (e.g., we may use cookies and similar technologies to remember your preferences);
  • Provide tailored advertising, for Buoyant services, via Google AdWords;
  • Aggregate your Personal Data for analytical purposes;
  • Provide customer support
  • Operate, evaluate, and improve our business
  • Send you marketing communications about our products, services, offers, programs and promotions of Buoyant, and affiliated companies;
  • Ensure the security of our Service;
  • Manage our customer, service provider and partner relationships;
  • Enforce our agreements related to our Service and our other legal rights; and
  • Comply with applicable legal requirements, industry standards, and our policies.

If you are located in the European Economic Area, we may process your Personal Data for the above purposes when:

  • You have consented to the use of your Personal Data. For example, we may seek to obtain your consent for our uses of cookies or similar technologies, or to send you marketing communications.
  • We need your Personal Data to provide you with services and products requested by you, or to respond to your inquiries,
  • We have a legal obligation to use your Personal Data,
  • We have a legitimate interest in using your Personal Data. In particular, we have a legitimate interest in using your Personal Data to ensure and improve the safety, security, and performance of our Service, to anonymize Personal Data and carry out data analyses.

4. HOW WE SHARE YOUR PERSONAL DATA

We may disclose the Personal Data we collect about you as described below or otherwise disclosed to you at the time the data is collected, including with:

Service Providers

We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationships, database storage and management, and direct marketing campaigns. We may share your Personal Data with these third parties, but only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the Personal Data they process on our behalf.

Compliance with Laws and Law Enforcement

Buoyant cooperates with government and law enforcement officials or private parties to enforce and comply with the law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to investigate, respond to, and defend against claims, for legal process (including subpoenas), to protect the property and rights of Buoyant or a third party, to protect Buoyant against liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity, to protect the security or integrity of the Service and any equipment used to make the Service available, or to comply with the law.

Business Transfers

Buoyant may sell, transfer or otherwise share some or all of its assets, including Personal Data, in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction, or in the event of insolvency or bankruptcy. You will have the option to opt out of any such transfer if the new entity’s planned processing of your data differs materially from that set forth in this Privacy Policy.

5. HOW WE PROTECT YOUR PERSONAL DATA

Buoyant cares about safeguarding the confidentiality of your Personal Data. We employ administrative and electronic measures designed to appropriately protect your Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. Please be aware that no security measures are perfect or impenetrable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards, subject to requirements under applicable law to ensure or warrant information security.

We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Data to you via email or conspicuous posting on our Site in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system, and any other disclosures that may be required under applicable law. We also take measures to delete your Personal Data or keep it in a form that does not permit identifying you when this information is no longer necessary, unless we are required by law to keep this information for a longer period.

6. YOUR RIGHTS AND CHOICES

If you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt out from receiving commercial email from us by sending your request to us by email at hello@buoyant.io. Please be aware that, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.

In certain jurisdictions you have the right to request access and receive information about the Personal Data we maintain about you, to update and correct inaccuracies in your Personal Data, to restrict or object to the processing of your Personal Data, or to have the information blocked, anonymized, or deleted, as appropriate, or to exercise your right to data portability to transfer your Personal Data to another company. Those rights may be limited in some circumstances by local law requirements. In addition to the above-mentioned rights, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law.

Where required by law, we obtain your consent for the processing of certain Personal Data collected by cookies or similar technologies, or used to send you direct marketing communications, or when we carry out other processing activities for which consent may be required. If we rely on consent for the processing of your Personal Data, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us as hello@buoyant.io.

7. DATA TRANSFERS

Buoyant is based in the United States. Personal Data that we collect may be transferred to, and stored at, any of our affiliates, partners or service providers which may be inside or outside the European Economic Area (“EEA”) and Switzerland, including the United States. By submitting your personal data, you agree to such transfers. Your Personal Data may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your Personal Information to other countries, we will protect that information as described in this Privacy Policy.

8. PRIVACY OF MINORS

The Site is not directed to persons under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Data without their consent, he or she should contact us at hello@buoyant.io. We do not knowingly collect Personal Data from children under 16. If we become aware that a child under 16 has provided us with Personal Data, we will delete such data from our files

9. UPDATES TO THIS PRIVACY POLICY

This Privacy Policy may be updated from time to time for any reason; each version will apply to information collected while it was in place. We will notify you of any modifications to our Privacy Policy by posting the new Privacy Policy on our Site and indicating the date of the latest revision. You are advised to consult this Privacy Policy regularly for any changes.

In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of this Privacy Policy.

10. YOUR CALIFORNIA PRIVACY RIGHTS

Residents of California have the right to request a disclosure describing what types of personal information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding year. You may request a copy of that disclosure by contacting us at hello@buoyant.io.

11. HOW TO CONTACT US

Buoyant Inc. is the entity responsible for the processing of your Personal Data. If you have any questions or comments regarding this Privacy Policy, or if you would like to exercise your rights to your Personal Data, you may contact us by emailing us at hello@buoyant.io or by writing to us at:

Buoyant Inc
703 Market St, Ste 1200
San Francisco, CA 94103